Terms and Warranties

Triple Guarantee:

The price we quote is the price you pay – Guaranteed!

When our staff quote you a price, this is the price you’ll pay when you collect your vehicle. If, for some reason, additional parts and labour are required, we contact you first for your approval before proceeding. Our guarantee means you should never turn up to collect your vehicle not knowing how much you have to pay, giving you control over your budget and peace of mind.

Repaired right the first time, or it’s fixed for free.

If we carry out repairs to your vehicle and you experience any issues within our warranty period, and we are at fault, we’ll fix it for free, and so we should.

This guarantee only applies to work we have carried out and any parts we have replaced, and relates to the specific repair we completed. For example, if you have a coolant leak from your water pump, and we replace the water pump, and a month later your car leaks coolant from the radiator, the radiator will not be covered under this warranty and will not be replaced for free. There are many areas where coolant or oil can leak from your vehicle, and fixing one area doesn’t prevent leaks from the other areas. The same applies to electronics and your vehicles check engine light. There are many reasons a check engine light will illuminate. We take our guarantees seriously, and if you ever have a problem with any work we have completed, we will fix it for free and do it with a smile.

We will maintain your new car Factory Warranty – Guaranteed!

Cooper Automotive will maintain your new car statutory warranty. We follow the manufacturer’s service schedule to the letter and only use genuine or direct-fit parts. Let us know that your car is under factory warranty, and ask us if we can maintain your new car warranty when making your booking.

Gift Vouchers:

Below are the terms and conditions for Cooper Automotive gift vouchers.

Gift vouchers are valid for 36 months from date of issue. Unused values will not be refunded or attributed to any transactions after the expiry date.
Gift vouchers can be redeemed against all items at Cooper Automotive service centres.
Gift vouchers cannot be redeemed for cash, returned for a refund, have their balances consolidated to a new voucher or be replaced.
Gift vouchers cannot be replaced if lost or stolen. If you suspect an unauthorised activity, immediately report this to Cooper Automotive head office 03 6245 0993 or email admin@cooperautomotive.com.au
Cooper Automotive reserves the right to cancel a gift voucher if we deem such action necessary. If so, we may either provide a replacement gift voucher of equivalent value unless we suspect fraud in relation to a gift voucher.
The gift voucher remains our property.

Courtesy Car:

Courtesy cars are provided for convenience and ease; however, they do require booking prior to your vehicle service or repair as there are limited vehicles available. A fuel levy will apply, our staff will inform you of any costs when you book your courtesy vehicle.

Drivers will be required to:

- Provide a copy of a valid Australian driver’s licence.
- Confirm they are not under the influence of drugs or alcohol, and do not have any condition not stated on your licence that would affect driving ability.
- In the event of an accident the driver agrees to pay the insurance excess, which will be a minimum of $1000, depending on the driver’s age.
- Driver agrees to complete the Traffic Accident or Damaged Vehicle form provided in the glove compartment of the vehicle in the case of an accident.
- The driver will be responsible for and must pay for any traffic infringements whilst the car is in their care, including parking fines.
- The driver will not allow any other person to drive the vehicle whilst in their care.
- Notify us if they have been refused any type of insurance or had their excess increased in the last 5 years.
- Conduct a visual inspection of the vehicle with a Cooper Automotive staff member and understands that they are responsible for any bodywork, mechanical or other damage caused to the vehicle.
- No pets or smoking allowed in the loan car
- Loan car is not to be driven off road

In the event of an incident:

Follow the incident procedure located in the glove box of the courtesy vehicle. Steps include:

- Obtain licence information of other drivers involved
- Complete the incident checklist
- Notify the Cooper Automotive Service Centre where you obtained the courtesy vehicle from, of the incident.
- Follow any instructions provided by the Service Centre.

Complimentary Vacuum and Wash:

If the Cooper Automotive bumper sticker is applied to the rear window, a complimentary light vacuum and wash is included with any scheduled service, except for our Basic Vehicle Service.

Cooper Automotive Service Centres reserve the right to forgo the complimentary vacuum if the condition of the vehicle interior poses a safety risk to our employees.

Roadside Assistance:

The Tasmanian Automotive Chamber of Commerce (TACC) roadside assistance is a reliable 24 hours, 7 days a week service distributed through Cooper Automotive. Free roadside assistance is available with scheduled services, except for our Basic Vehicle Service.

Below are the roadside assistance inclusions, which a TACC approved contractor will provide.

Flat Battery – provide a jump start
Flat Tyre – change a flat tyre to your spare.
Out of fuel – supply up to 10 litres (payable by the customer).
Breakdown – arrange to tow your vehicle for a maximum of 25km. Please note that a valid TACC (Tasmanian Automotive Chamber of Commerce) voucher must be presented to the tow operator to claim towing. If a valid voucher is not presented, any towing charges will be payable by you. You are liable for any kilometres over the included 25km limit, which is to be paid directly to the tow operator. Only one tow is allowed per breakdown. Accident towing is not covered. This offer does not apply to taxis and vehicles over 3 tonnes. This service is available only in the State of Tasmania. See the back of your roadside voucher for full terms and conditions.

To redeem your roadside assistance voucher, call 1300 880 722.

Seniors Discount:

Cooper Automotive accepts Senior’s cards and will apply a 10% discount to all labour charges. A valid Senior’s card needs to be presented at the time of payment for the discount to apply. The discount is only available where the cardholder is the registered owner of the vehicle. Senior’s card discounts are not valid with any other offer and are not transferable.

Pre-Purchase Inspection:

For full terms and conditions, please contact your local Cooper Automotive Service Centre.

Disposal of Uncollected Goods:

The Disposal of Uncollected Goods Act 2020 (the Act) provides guidance and contains special provisions relating to the disposal of motor vehicles. The Act regulates how a business or individual (the receiver) disposes of goods (including motor vehicles) left behind by a consumer (the provider). The business or individual has temporary possession of the goods left behind. If the goods remain uncollected, the Act allows the business to sell or dispose of the goods and recover the cost of any work undertaken and storage costs.

VIP Offers:

10% discount applies to all labour charges only
Approved customers only.
Offer valid at all Cooper Automotive Service Centres and Tassie 4×4.
Cooper Automotive may vary or replace these conditions from time to time.
Not redeemable in conjunction with any other offer. The higher discount will be applied.

Warranty Information

What we guarantee

Our warranty covers all parts we supply and fit to your vehicle and all workmanship performed by Cooper Automotive.

If we make a mistake or a part that we’ve fitted is found to be faulty we will replace the faulty part or rectify the workmanship free of charge within the warranty period.

We are serious about customer satisfaction and urge customers to contact us if they are unhappy or have any issues with repairs that we have carried out. If we don’t know about it we can’t fix it.

What we can’t guarantee

There are certain things that Cooper Automotive can’t cover under our warranty.

Repairs that we haven’t carried out or parts we haven’t replaced.

Cooper Automotive does not fit customer-supplied parts. As we are unable to verify the quality of externally sourced components, which impacts our ability to honour our Triple Guarantee. This policy ensures that every repair we complete meets our quality standards and is fully guaranteed.

If a part supplied by the Customer subsequently fails or proves unsatisfactory, Cooper Automotive may charge to rectify this fault. If we do not supply the part, we cannot cover it under our guarantee. If the part has been damaged by misuse of the vehicle, such as racing, time trials or similar or has been involved in an accident, we cannot cover this under our guarantee. If the part has been removed from the vehicle on which it was originally fitted or has been tampered with, this will void the warranty.

Warranty Periods

All Repairs

12 months or 20,000km, whichever comes first

Second-hand Parts

This will vary depending on the supplier but is usually 3 months on the part. If the part is found to be faulty within the part warranty period and needs to be removed and a replacement part fitted, the labour charges will be at the customer’s expense. Faulty workmanship cover will match the part warranty and is only able to be claimed where faulty workmanship has occurred and not for the replacement of a faulty part.

Additional Information

Our warranty applies to state of Tasmania only and the vehicle must be returned to a Cooper Automotive outlet to have a warranty claim assessed. Warranty repairs will only be carried out by Cooper Automotive or a warranty agent appointed by Cooper Automotive.

What do I do if I have a problem?

If you have a problem with any repairs carried out by Cooper Automotive, you need to contact the branch where you had the repairs carried out and make arrangements to return the vehicle. Our friendly staff will handle it from there.

If you feel that your problem is not being addressed satisfactorily, please don’t hesitate to contact our head office team on (03) 6245 0993.

Consumer Law Guarantee

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.