I personally guarantee you that you will be satisfied with our personal service and the workmanship carried out on your vehicle.
Your First Guarantee
All our repairs are backed by our 12 month/20,000km warranty, which means that any time during this period... if you ever have any problems... simply call us and we will arrange to carry out the work again for FREE. We stand by our guarantees and if you do have a problem with our workmanship, we are more than happy to rectify the problem free of charge….and so we should!
Your Second Guarantee
Your car will be ready at the agreed pick-up time or I will provide you with a FREE courtesy vehicle.*
Your Third Guarantee
The price we quote is the price you pay - guaranteed.
* If a courtesy car is not available you will be issued with a $25 Cooper Automotive gift voucher to use off your next service.
** Should additional labour or parts be required over and above the original quoted price, we will get your authorisation before proceeding.
What we guarantee
Our warranty covers all parts we supply and fit to your vehicle and all workmanship performed by Cooper Automotive.
If we make a mistake or a part that we've fitted is found to be faulty we will replace the faulty part or rectify the workmanship free of charge within the warranty period.
We are serious about customer satisfaction and urge customers to contact us if they are unhappy or have any issues with repairs that we have carried out. If we don't know about it we can't fix it.
What we can't guarantee
There are certain things that Cooper Automotive can't cover under our warranty.
Repairs that we haven't carried out or parts we haven't replaced.
If a part supplied by the Customer subsequently fails or proves unsatisfactory, Cooper Automotive may charge to rectify this fault. If we do not supply the part we cannot cover it under our guarantee. If the part has been damaged by misuse of the vehicle such as racing, time trials or similar or has been involved in an accident we cannot cover this under our guarantee. If the part has been removed from the vehicle on which it was originally fitted or has been tampered with, this will void the warranty.
12 months or 20,000km which ever comes first
6 months or 10,000km whichever comes first
This will vary depending on the supplier but is usually 3 months on the part. If the part is found to be faulty within the part warranty period and needs to be removed and a replacement part fitted, the labour charges will be at the customer's expense. Faulty workmanship cover will match the part warranty and is only able to be claimed where faulty workmanship has occurred and not for the replacement of a faulty part.
Our warranty applies to state of Tasmania only and the vehicle must be returned to a Cooper Automotive outlet to have warranty claim assessed. Warranty repairs will only be carried out by Cooper Automotive or a warranty agent appointed by Cooper Automotive.
What you do if you have a problem
If you have a problem with any repairs carried out by Cooper Automotive you need to contact the branch where you had the repairs carried out and advise them of the problem and make a time to return the vehicle. Our friendly staff will handle it from there.
If you feel that your problem is not being addressed satisfactorily, please don't hesitate to contact head office team on (03) 6245 0993.
Consumer Law Guarantee
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.