Customer Satisfaction Survey

Complete our Customer Satisfaction Survey or the form below

1. Which Cooper Automotive branch did you visit?






2. How would you rate the way your were greeted at the Cooper Automotive reception desk?





3. Were the repairs and service that were done to your car fully explained in a way that you understood?



4. Were there any surprises on the final invoice?



5. Was your car ready at the agreed time?



6. Is there anything that Cooper Automotive could do to provide either a better product or higher level of service? We really want to know, it helps us to improve what we do for you.

7. The following questions evaluate your views of the branch you visited. Please indicate your opinions about each of the following statements.

  Very Strongly Agree Strongly Agree Agree Disagree Strongly Disagree Very Strongly Disagree

Cooper Automotive hours are convenient for my needs.

The service and repairs are of the highest quality.
The service and repairs are good value for money.
Overall, I am very satisfied with Cooper Automotive.
I am satisfied with the price I paid for what I received.

8. Optional Question

Insert your rego number here if you are happy for us to know who is sending the feed back.
 

WHAT CUSTOMERS SAY ...

Natalie Hughes, Tranmere

Thank you Cooper Automotive for making car servicing so hassle free. As the mother of two small children nothing seems to be easy to organise anymore but thanks to the outstanding service provided by you, having the car serviced was a pleasant surprise.

I brought the car in for a service and was brought home by one of your staff and then when my vehicle service was completed my car was delivered home to my door! Cooper Automotive seems prepared to go that extra mile to give you complete service.

Thank you again,
Natalie.